Do you consider that your company has a quality management system, regardless of whether it has a certified system or not? Is it properly planned, implemented, controlled and improved? Do you measure what really matters? Is there really time to reflect on what has been done? Is quality really a value embodied in people’s culture? How do you ensure the management of critical knowledge (requirement 7.6.1 of ISO 9001: 2015) in your organization? Are you managing organizational risks (requirement 6.1 of ISO 9001: 2015) to achieve a higher probability of achieving the organization’s objectives? Are financial processes included in your quality management system?
The search for continuous improvement as a culture focused on quality and organizational excellence is a methodology widely used to achieve efficiency, productivity and results. Our experience in the implementation and audit of quality systems has taught us that only when quality is part of the organizational culture and the corporate management system can you really perceive the benefits. On the other hand, there are many aspects to be improved individually to ensure that the quality system operates properly. For example, risk management, knowledge management, control processes (indicators), reflection on the executed, identification of real causes, monitoring of action plans, etc.
We support organizations that decide to manage quality through the following services:
- Implementation of quality management systems under ISO 9001
- Audits of ISO 9001
- Models of excellence (EFQM)
- Raising and redesigning processes:
- Quality and process indicators
- Training in ISO 9001.